HONESTLY?
If there is a MAJOR mistake, we will correct it. But HONESTLY…. with 150 units including 14 different sculpts!! If a MULTI-MILLION DOLLAR operation like Hasbro/WOTC can not make Chinese sorters get an accurate count 100% of the time. How are we supposed to!
There MAY, SOMETIMES, be a SLIGHT, variance IF! Maybe a 5% failure rate!?!?!? You MAY get more than you paid for… You MAY get one extra of something and one less of something else. If there is something missing, or a major mess up we will fix it for you.
Just a thought - I asked HBG a while back about the Marine sets, and they pay someone here in the US to go through each bag to sort out defects and ensure accurate count. Perhaps this would be an option for FMG as well, in order to ensure a quality product?
Just a thought - I asked HBG a while back about the Marine sets, and they pay someone here in the US to go through each bag to sort out defects and ensure accurate count. Perhaps this would be an option for FMG as well, in order to ensure a quality product?
It could happen. But lets look at the differences: You get ~20 units in a set from HBG with 5 sculpts. Our sets are 150 with 14 sculpts. So that is EIGHT times the sorting and THREE times the complexity. It could be done but it would raise the cost to the customer as North American labour is not cheap. When in all honesty and probability; 95% of customers will not even count them, and 99% would not care if they got an extra something, or were missing one of something else.
I am a Board Game Fan and collector with a huge collection. I can tell you that many games have variance in the number of components etc… From Monopoly to Axis & Allies. It is just the nature of Mass Production. It is nothing unique or deficient with our process… it is just reality and the Human error component magnified on the tremendous scale of manufacturing and sorting in these quantities.
This is a QUALITY product. I am just being honest and realistic in making this variance known.
FMG - Thanks for the response. Your math is off by a little bit, however. HBG’s upcoming set of Axis Minors has 10 unique sculpts, and 28 pieces. His prices are identical to yours, for similar quanties:
FMG: 1 set, 150 pieces, $39.99
HBG: 5 sets, 140 pieces, $39.75
I would argue that it is harder for HBG to go through his sets than for a sorter to go through yours.
Hey, it is your call to determine your quality control options, but to use size as an excuse is really not a valid reason.
Just a thought - I asked HBG a while back about the Marine sets, and they pay someone here in the US to go through each bag to sort out defects and ensure accurate count. Perhaps this would be an option for FMG as well, in order to ensure a quality product?
I find it a bit surprising that HBG does this. It would make sense if the bagged sets HBG receives have a very high error rate (in which case they should talk to their supplier about instituting better quality control at their end). If on the other hand the error rate is low (let’s say only 5% of the bags having errors, and those errors only being minor ones), this would mean that a large number of perfectly okay bags are being checked for errors that mostly don’t exist. In that kind of situation, it can be more efficient and ultimately less expensive to let all the bags (95% of which are fine) be shipped to customers uninspected and to simply spend money as needed to correct the few mistakes that get discovered and reported by customers who are genuinely bothered by the mistake and wish to have it fixed. Wanting a guarantee of 100% accuracy on 100% of sets sounds nice in principle, but the excessive work which would be involved in achieving this would add to the overall cost, and this added cost would ultimately end up having to be passed along to the consumers.
Just a thought - I asked HBG a while back about the Marine sets, and they pay someone here in the US to go through each bag to sort out defects and ensure accurate count. Perhaps this would be an option for FMG as well, in order to ensure a quality product?
When I got my Marine sets from HBG, both colors, there were 1 or 2 missing pieces from a couple of sets and some of the flamethrower Marines were missing their tanks. There was just a big hole in their backs. Coach replaced the missing/damaged pieces right away so there was no problem as far as I was concerned. If he has someone that is supposed to be double-checking the sets, then they are falling down on the job.
I think it was costing coach more to send out the replacement pieces, and he started the QC process a few weeks ago, after receiving complaints of missing piece, etc. I can see how it would be an extra expense, however.
I think it was costing coach more to send out the replacement pieces, and he started the QC process a few weeks ago, after receiving complaints of missing piece, etc. I can see how it would be an extra expense, however.
FMG’s pieces came to me all bagged separately, so someone had to count them and bag them at the factory.
This whole deal is not worth you all making into a huge discussion! I got 4 sets of Marines from Coach and one was short one, another had 2 extra. This happens with a lot of the games and extra parts. Face it, its going to happen! If its a large error then I am sure FMG and Coach will take care of it.
This whole deal is not worth you all making into a huge discussion! I got 4 sets of Marines from Coach and one was short one, another had 2 extra. This happens with a lot of the games and extra parts. Face it, its going to happen! If its a large error then I am sure FMG and Coach will take care of it.
Thank you.
This whole deal is not worth you all making into a huge discussion! I got 4 sets of Marines from Coach and one was short one, another had 2 extra. This happens with a lot of the games and extra parts. Face it, its going to happen! If its a large error then I am sure FMG and Coach will take care of it.
Pretty much what I was trying to iterate earlier.
No matter how much quality control you add, there WILL be errors. Just because there will be errors does not mean it is something to fuss about. If it’s an issue and you are short that one piece, get it fixed.
Really, what FMG’s set description should probably say is something along the lines of ;
“Each nation set includes (list all piece counts) (Piece count not guaranteed. Actual count may vary slightly)”
Or something to that effect.
NObody, and I mean nobody can guarantee that the guy bagging all the pieces in China, or the person who inspects all those bags, is going to get every single bag (we’re talking 1000’s of sets here really) perfect. It’s a fact of life and absolutely nothing to get worked up or even concerned about.
My 2 cents,
FMG has kept us informed the whole way and even involved our us to a degree. As soon as he got the pieces, he mailed them. He kept us informed about the problems. He treated us as investors, and kept us informed about delays.
He didn’t have to (and in hindsight probably shouldn’t have) keep us informed.
So after all his best intentions, you think he is going to turn around and treat us badly with poor customer service?
The pieces are a great addition. I recommend them.
Hey you bunch of panic merchants settle down, when you have the pieces in your hands then you can complain " if there is something wrong". Give the man a break he has been working hard and stressing to get the pieces to us so be grateful that somebody cares enough to get us new pieces……
This whole deal is not worth you all making into a huge discussion! I got 4 sets of Marines from Coach and one was short one, another had 2 extra. This happens with a lot of the games and extra parts. Face it, its going to happen! If its a large error then I am sure FMG and Coach will take care of it.
I agree!
Hey you bunch of panic merchants settle down, when you have the pieces in your hands then you can complain " if there is something wrong". Give the man a break he has been working hard and stressing to get the pieces to us so be grateful that somebody cares enough to get us new pieces……
Amen! Besides, I ordered my pieces November 28, 2010 and don’t have anything to show for it yet! Not complaining - just saying if you have ANYTHING already, don’t complain!
FMG has ALWAYS fixed things and been real easy to work with (as has HBG)!
Gents, Coach always goes the extra mile if there is something wrong with your order, He fixes the problem. I have Italians on order from FMG and i am sure if there is an issue he will fix the problem in a perfect manor. So just sit back and relax. I have been waiting for actual real looking Axis and Allies game units since 1986. So if I can wait all these years the time elasped since this project and Coach’s started is very short indeed.
Remember, anything worth having takes time, money and a few issues to get it right.
WARRIOR888
your doing a good job fmg just remember that
ALL ORDERS SHIPPING MONDAY
It is True. Tracking confirmation of major shipment from Factory received.
Thank you for your patience
EVERY ONE SAY A PRAYER……i dont care if you not religous…JUST DO IT!!
we wait on our tippy toes no
Hey this is cool. Jeremy, do you have any news from the factory as to how your Germany Combat Units are progressing? I would be really keen to hear something on this. Thank you.
