@tytyboogie:
What info did WOTC require besides shipping address name and number and what not? Going to call today my game arrived im assuming with the same indents and damage to the storage boxes and possibly rulebook as this appears to be a common issue and was wondering if they asked for pictures as mine is a xmas present and its still in the packing box wherever the wife hid it.
You’ll need pertinent information:
Name, address, contact info, etc.
A detailed list and description of damaged items, be as specific as you can.
Also go through and check your pieces, I had a small number of mal-formed units.
They said pictures would help but the person I spoke to said that was optional.
Customer service will then take that and put it through to the replacement people. Being a brand new release, it may take a little bit as replacements may not in supply yet, but that they would take care of it.
International may be different process, I have heard that the whole game needs to be returned for international, that sounds a little ridiculous but I do not know for sure.
Hope this helps.
All in all, the damage to mine was not severe, and I thought that after a little time without the weight on the parts boxes that they would bounce back into shape with a little help, but alas, not to be. I wouldn’t really care if it wasn’t for the beautiful artwork of the weapons and medals and stuff on them. Also the fact that I will be giving one away and giving another one as a gift was a concern for me to make sure that replacements could be procured if there is a problem with the ones I will be giving away.
The rule book with a little pressing and rolling will take care of any crimps in the book.