Hey everyone. I’m new to the forum and 1914. I very disappointed about the lack of pieces in the game. I e-mailed wizards and I wanted to share my experience with other enthusiasts because I feel a little let down with the level of support we are getting. Hopefully they will come through for me :-)
My initial message to WotC:
I recently purchased Axis and Allies 1914. The game is great and while I enjoy it very much I am unable to play it to its fullest degree due to lack of pieces. There are simply are not enough units for certain armies. I spend more time “fiddling” with chips and doing math to figure out how I can make it work rather than playing the game itself. This leads to a very frustrating game experience as I often find myself not being able to pursue certain strategies simply because I can’t allocate units appropriately. Otherwise, the game is fantastic. I have been a staunch supporter of WoTC. I have played D&D, MTG, and A&A for many years and have never had a complaint. I would really appreciate it if you could send additional units of each army for the 1914 edition of Axis & Allies to:
My address here
Thank you so much for your time,
WotC’s response:
Greetings Craig,
Thanks for contacting us at Wizards of the Coast! Unfortunately we only have product on hand to support customers who have received damaged or defective product. As such we will not be able to provide you with additional tokens for your copy of Axis and Allies 1914. You may be able to find other solutions on the Internet at either our community site that hosts a multitude of Axis and Allies players that may have encountered the same situation that you have, or you may be able to obtain more chips at the variety of online stores that are available on the Internet.
Our Community Website:
Online Stores:
If you have any other questions or requests please feel free to reach out to us again - we’d be more than happy to assist!
Take care and happy gaming,
My reply:
Wizards,
Thank you for the quick response. Maybe I am emailing the wrong department here because I am looking for customer support and have found none. You say you only have product on hand to support customers with damaged or defective product. You should consider the finished product you shipped to retailers in itself is defective therefore mine is defective . Would you agree that a package of silverware sold as a complete set with only 1 spoon is defective? I would. Once again, there are not enough pieces to play this game.
I would also like to say that I was offended by the half hearted solution you provided for me which was to scour blogs to maybe find someone in my situation who could maybe sell me some additional pieces. I already spent close to 100 dollars to purchase this game. I am not interested in paying more for what should have unquestionably been included with the original contents of the box. Let me be clear in that I do not mind spending 100 dollars on a WotC product. In fact I have done it many times and up until this point have been nothing but pleased. This is because I know that with the hefty price tag I will get a COMPLETE product with high quality components and the highest level of customer support should I need it. Right now I need it!
I don’t feel like I am being unreasonable. I am simply asking your company to do what is right for a long time customer. At the end of the day we both know that each tiny, plastic, A&A miniature costs fractions of a cent to produce in mass quantities. With that in mind I will ask once more that you please send me additional units for my 1914 edition of Axis and Allies game because I feel my product is defective.
Sincerely disappointed yet genuinely optimistic,