I have dealt with FMG three times and their communication is horrible to non-existent. A simple e-mail confirmation of your order is not much to ask?
When I purchase A&A items, I buy in lots from different sites all at once, Shapeways + HBG + FMG. All of the competitors from FMG communicate effectively, I have had to track down someone from FMG, tried Facebook, email from their website and through PM on this site. And on at least one occasion, no response at all. Very disappointing to say the least. Items that were ordered showed up in the mail about a week after the other sites had delivered product, the latter with tracking numbers so I could follow the progress.
Have the dice I want, two Italian Combat Sets and the plane stands I need. I WILL NOT deal with FMG again.