Experience with FMG?

Table Tactics pieces sold.

We have a holiday blowout sale happening on all Field Marshal Games A&A Accessories!

10-50% off all FMG Accessories from now until Jan 31, 2019, while supplies last!

http://iwillnevergrowup.com/shop/FMG_ACCESSORIES

Note: FMG WW1 and WW2 Combat Dice are being re-stocked by Dec 1

PSA: Current rotating strikes with Canada Post combined with IWNGU moving to a new location on December 1 may cause slight delays in your orders delivery. No deliveries will be packed and/or shipped during the weekend of Nov 30-Dec 3 due to the relocation.

Sweet, thanks all. IWNGU, hopefully you’ll be hearing from me soon!  :-D

I concur, their contact is terrible to non-existent, and they are slow to deliver… but at least they do (eventually) deliver… and for some very nice things that you can’t seem to find elsewhere (Combat Dice comes to mind)… it’s worth one poor customer service episode, and a little longer wait time to get something very nice for Axis and Allies that you will have for years… I don’t intend on dealing with FMG again, unless they offer something I can never get anywhere else… but at least they DO deliver (eventually), and I now have my Combat Dice!

P.S.
I had to toss that 7th Russian die into my “random dice collection can”… you have no idea how that 7th oddball 31st dice messes with someone suffering from acute OCD.

Can you PM me the e-mail address for their PayPal account?

Hi All,

Following on from a post on the Website/Forum Discussion topic, I thought I’d share an experience of an order with Field Marshal Games, certainly not to discourage others from ordering, but rather as something to consider if deemed helpful.

Last year I expressed interest to FMG in placing an order for each of the 11 dice sets, the IPC certificates and cardboard dice tower, and asked if any sort of discount would be possible as the postage was much higher than other gaming companies. Very much to FMG’s credit, they offered a $5 discount, no charge for the dice tower and to throw in an ammo pouch at no additional cost. While the total price and postage were still fairly expensive (from my perspective), I greatly appreciated the offer and it tipped the scale in favour of placing the order.

The dice sets and IPC certificates arrived, however the other two items were missing. I appreciate that these things happen - though it took several e-mails; FMG inferring interference by customs; assurance that the items has been packed with the others; and an e-mail from UPS [edit] confirming the delivery of the package (which was obvious, albeit minus the two items) before being told the missing items would be posted out, for which I expressed my gratitude.

After three months there was still no sign of the items, nor responses to e-mails from my home or work e-mail. Only after posting on a&a.org did communications resume, with me being informed that I had received all my original order; that the other two items were free items posted out afterwards; that they are presumed lost; and that they will not be replaced due to the cost of postage. Again, to FMG’s credit, they did offer a credit of the value of the missing items if I were to place another order.

Apologies for the long-winded post but I didn’t wish to be appear to be presenting only selected information, or to not acknowledge FMG’s attempts at customer service. Yet while the items were stated as free, the original agreement was a transaction of $x total for a total number of products, and while the money was charged, not all the product will be received. I appreciate that sometimes items are missed in packing, or are lost in transit, though perhaps an acknowledgment of this and a more concerted effort to resolve the matter much earlier on would have reduced some disappointment in the apparent deflection and poor communication.

I can appreciate that it is not economically feasible for FMG to send out replacement items, and while the experience has deterred me personally from placing future orders, in no way am I suggesting others should not place an order with FMG - the dice and certificates are great products and as mentioned earlier in this post, the early offers to entice me to place the order were genuinely appreciated. Rather, my intent was to note that unreliable postage and poor communications have been issues (if uncommon) that some may wish to consider. I hope I have communicated clearly and fairly.

Thankyou for your time and kind regards,
Ian.

@FieldMarshalGames:

@toblerone77:

Jeremy,

Will you guys ever be selling the large Italian sets again?

NO.  If you want the same amount of units you can purchase 6 little sets.

We decided to follow HBG’s lead in this market (as they have been doing such a great job).  Most people don’t need 150 Italian units….    Small supplement sets are the way to go and more affordable for most gamers.

Jeremy, everything came the day after Christmas. That is pretty good considering the ice storm, my town suffered through. Thanks for sending the units as fast as you did. They look great!

Thanks again!

John Brown

Dice are now on the move….thanks. Amazing to watch all the city stops a tiny little box of dice takes on its journey to the a&a table