No lol, but I do know they use face book for their announcements on a regular basis, but people that are not on facebook may not be aware that HBG does most of their announcements on there.
Just trying to help spread the word for those not on face book.
Ah, I thought as much. And that is cool, I do appreciate it because I am one of those not on Facebook and don’t routinely check there.
That said… I believe that I, and many others here, are rightly frustrated with HBGs growing lack of communication on pre-purchased products. I can appreciate you defending them John and, seemingly, taking their side every time a complaint comes up. But I feel compelled to ask if you also are not the least bit annoyed by delays and/or lack of communication. I asked if you were an ‘official emissary’ partly tongue-in-cheek and also partly serious; maybe you are privy to information most of us are not and therefore have a better understanding of these chronic delays.
I don’t think it is unreasonable to expect that HBG would or should post product updates here on A&A.org (and this thread specifically). At the very least, one would expect they answer questions from faithful customers who have forked out pre-order money in faith of a product. In the past, A&A.org seems to have been the go-to place for communication from Doug, Will and Variable on updates, status, product development and wish lists.
The last post from Doug (Coachofmany) was the April 14th post above. The last post from Variable was way back in February of 2015. Not sure about Will. According to their accounts, they have at least logged in and checked things as recently as yesterday though. I am sorry, but I just do not understand the lack of communication with what I can only imagine is a very strong, loyal and even foundational customer base here on A&A.org. Perhaps we should not expect the same communication here that we were used to in the past, if in fact times have changed for some reason.
Yes, I get the email updates when they come out and they are all well and good. However, they have said nothing about the German set everyone is waiting for. For me at least, they also tend to exacerbate the impression that HBG is sort of lost in their own world of R&D. Glancing at the HBG/Global War Facebook pages yesterday only reinforced that by 500%. The Facebook pages alone are littered with over 2 months straight of highly detailed playtesting of products that aren’t yet available or that do not pertain to what supporters on A&A.org seem to be most concerned about: new national expansion and supplemental sets for A&A/GW39. Coy Facebook posts that drop a litany of exciting new items with vague timeframes do not constitute great communication. And the emails do much of the same. Teasing small expansions, grand expansions, in-development products, new one-offs and trumpeting previous products leads me to believe that HBG as a company has a form of Attention Deficit and is at the very least not focusing on what I think is important. If I was the only one who thought this, I would consider myself an outlier and adjust my expectations accordingly. But I really don’t believe my desires and hopes for HBGs products are mine alone.
Again, I do not know their business nor do I really care to guess at why they are not answering questions. Regardless of the reasons, I would always prefer to be told the truth or facts rather than be left to wonder or be told inaccurate estimates to placate me. I am sure most others here would agree.
I want to be someone who proudly buys from HBG and defends them wholeheartedly, because they make damn fine stuff. Fortunately or unfortunately, they are also the only name in the game, as it were, producing these types of items. So even if many of us are upset with the process, we still have to buy from them. My plea is that they simply communicate better and more regularly regarding the products that many of us here are vocal about and have committed to support. This German set was the first one that I have not preordered from HBG… specifically because I was concerned about the delays and lack of communication that was creeping up with the previous sets. I am not happy to say that it looks like my fears were correct, but it does appear that I made the right decision not to preorder. Even still, I have a lot of stake in this matter because I want to buy this product and I want HBG thrive.
What I do not understand is how a little communication would hinder that. Everyone would be better served with it.
Very sincerely and respectfully,
LHoff, I appreciate everything you said, and whole heartedly agree that communication is very much lacking, and it is their weakness.
I don’t defend them, when it comes to that. If you ever see someone get upset about the lack of communnication on these forums, you never see me prevent them from doing that.
There is nothing wrong about getting disappointed or upset because of lack of communication, and believe it or not I get frustrated, but in my every day life, I own a business and have bigger things to worry about than my extracurricular activities.
If you ever notice, I don’t get into debates, I stay clear from them.
I come to these forums for entertainment purposes as an escape, lol.
All I do is provide information when HBG releases it and let people know it on here, because I know some people don’t get the news, like I do.
I appreciate everything you say and enjoy reading your comments, because I know you mean well, and so do I.
I was told the German set was to have come out in April, so believe me I’m disappointed as anyone, especially since I have already painted my German airforce and navy, already.
I wanted these pieces, back when I painted, earlier this year, so yes I have been frustrated, but I try to remain positive, because I have enough stress in the real world.
So I just wanted you, or anyone else to know, voice your opinions freely. It is your forum, as much as it is mine.
Thanks buddy for letting me know how you feel, but I’m only here to provide info, not to defend.