Re: Field Marshal Games Pieces Project Discussion thread

  • Customizer

    @reloader-1:

    Just a thought - I asked HBG a while back about the Marine sets, and they pay someone here in the US to go through each bag to sort out defects and ensure accurate count. Perhaps this would be an option for FMG as well, in order to ensure a quality product?

    When I got my Marine sets from HBG, both colors, there were 1 or 2 missing pieces from a couple of sets and some of the flamethrower Marines were missing their tanks.  There was just a big hole in their backs.  Coach replaced the missing/damaged pieces right away so there was no problem as far as I was concerned.  If he has someone that is supposed to be double-checking the sets, then they are falling down on the job.


  • I think it was costing coach more to send out the replacement pieces, and he started the QC process a few weeks ago, after receiving complaints of missing piece, etc. I can see how it would be an extra expense, however.

  • Customizer

    @reloader-1:

    I think it was costing coach more to send out the replacement pieces, and he started the QC process a few weeks ago, after receiving complaints of missing piece, etc. I can see how it would be an extra expense, however.

    FMG’s pieces came to me all bagged separately, so someone had to count them and bag them at the factory.

  • '10

    This whole deal is not worth you all making into a huge discussion! I got 4 sets of Marines from Coach and one was short one, another had 2 extra. This happens with a lot of the games and extra parts. Face it, its going to happen! If its a large error then I am sure FMG and Coach will take care of it.

  • '10

    @Fishmoto37:

    This whole deal is not worth you all making into a huge discussion! I got 4 sets of Marines from Coach and one was short one, another had 2 extra. This happens with a lot of the games and extra parts. Face it, its going to happen! If its a large error then I am sure FMG and Coach will take care of it.

    Thank you.


  • @Fishmoto37:

    This whole deal is not worth you all making into a huge discussion! I got 4 sets of Marines from Coach and one was short one, another had 2 extra. This happens with a lot of the games and extra parts. Face it, its going to happen! If its a large error then I am sure FMG and Coach will take care of it.

    Pretty much what I was trying to iterate earlier.

    No matter how much quality control you add, there WILL be errors.  Just because there will be errors does not mean it is something to fuss about.  If it’s an issue and you are short that one piece, get it fixed.

    Really, what FMG’s set description should probably say is something along the lines of ;

    “Each nation set includes (list all piece counts) (Piece count not guaranteed.  Actual count may vary slightly)

    Or something to that effect.

    NObody, and I mean nobody can guarantee that the guy bagging all the pieces in China, or the person who inspects all those bags, is going to get every single bag (we’re talking 1000’s of sets here really) perfect.  It’s a fact of life and absolutely nothing to get worked up or even concerned about.

  • Customizer

    My 2 cents,

    FMG has kept us informed the whole way and even involved our us to a degree.  As soon as he got the pieces, he mailed them.  He kept us informed about the problems.  He treated us as investors, and kept us informed about delays.

    He didn’t have to (and in hindsight probably shouldn’t have) keep us informed.

    So after all his best intentions, you think he is going to turn around and treat us badly with poor customer service?

    The pieces are a great addition.  I recommend them.

  • '21 '18 '17 '15

    Hey you bunch of panic merchants settle down, when you have the pieces in your hands then you can complain " if there is something wrong". Give the man a break he has been working hard and stressing to get the pieces to us so be grateful that somebody cares enough to get us new pieces……


  • @Fishmoto37:

    This whole deal is not worth you all making into a huge discussion! I got 4 sets of Marines from Coach and one was short one, another had 2 extra. This happens with a lot of the games and extra parts. Face it, its going to happen! If its a large error then I am sure FMG and Coach will take care of it.

    I agree!

  • '12

    @dangermouse650:

    Hey you bunch of panic merchants settle down, when you have the pieces in your hands then you can complain " if there is something wrong". Give the man a break he has been working hard and stressing to get the pieces to us so be grateful that somebody cares enough to get us new pieces……

    Amen!  Besides, I ordered my pieces November 28, 2010 and don’t have anything to show for it yet!  Not complaining - just saying if you have ANYTHING already, don’t complain!

    FMG has ALWAYS fixed things and been real easy to work with (as has HBG)!


  • Gents, Coach always goes the extra mile if there is something wrong with your order, He fixes the problem.  I have Italians on order from FMG and i am sure if there is an issue he will fix the problem in a perfect manor.  So just sit back and relax.  I have been waiting for actual real looking Axis and Allies game units since 1986.  So if I can wait all these years the time elasped since this project and Coach’s started is very short indeed.

    Remember, anything worth having takes time, money and a few issues to get it right.

    WARRIOR888


  • your doing a good job fmg just remember that

  • '10

    ALL ORDERS SHIPPING MONDAY

    It is True.  Tracking confirmation of major shipment from Factory received.

    Thank you for your patience


  • EVERY ONE SAY A PRAYER……i dont care if you not religous…JUST DO IT!!
    we wait on our tippy toes no

  • TripleA '12

    Hey this is cool. Jeremy, do you have any news from the factory as to how your Germany Combat Units are progressing? I would be really keen to hear something on this. Thank you.


  • OUTFREAKINSTANDING FMG. thank you can’t wait to get them.


  • wit are these the germans or the rest of italy?

  • '10

    As for GERMANY, I was told 15 days ago that they would be completed in 60 days.

  • Customizer

    FMG,

    German units in 60 days.  That’s GREAT news indeed.  Are there any other “surprises” that might also be coming soon?  I mean air/naval bases and other “stuff”?
    Keep up the good work!
                                                                                      “Tall Paul”

  • TripleA '12

    Okay Jeremy, thanks for the update. Any new Germany pictures to show us?

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